Effective Date: September 23, 2026
Wings Counseling Center (“Wings,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or interact with our online services.
Scope of This Policy
This Privacy Policy applies to information collected through the Wings Counseling Center website and related online services.
This policy is separate from our Notice of Privacy Practices, which explains how protected health information associated with treatment, payment, and healthcare operations may be used and disclosed under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable laws.
Information submitted through a general website form may not become part of a clinical record. Please do not use a website form to send highly sensitive medical information unless the form specifically indicates that it is intended and secured for that purpose.
Information We Collect
Depending on how you interact with the website, we may collect:
Information You Provide
This may include:
- Your name
- Email address
- Telephone number
- Preferred method of contact
- Information included in a contact or appointment request
- General information about the services you are seeking
- Insurance-related information you choose to provide
- Communications you send to us
- Employment information submitted through a job application
Please provide only the information reasonably necessary for us to respond to your request.
Information Collected Automatically
When you visit the website, certain information may be collected automatically, including:
- Internet Protocol address
- Browser and device information
- Operating system
- Referring website or search engine
- Pages viewed and links selected
- Date, time, and approximate location of a visit
- Cookie identifiers and similar technical information
We may use cookies and similar technologies to operate the website, maintain security, understand how visitors use the site, and improve performance.
How We Use Information
We may use personal information to:
- Respond to inquiries and appointment requests
- Help connect prospective clients with appropriate services
- Communicate about requested services
- Operate, maintain, secure, and improve the website
- Understand website traffic and visitor behavior
- Prevent fraud, misuse, or security threats
- Comply with legal and regulatory obligations
- Protect the rights, safety, and property of Wings, our clients, and others
- Evaluate employment applications when applicable
We will not use information collected through the website to make automated decisions about eligibility for treatment.
Cookies and Analytics
The website may use cookies, analytics services, and similar technologies. These tools can help us understand which pages visitors use, identify technical problems, and improve the website.
You can control cookies through your browser settings and any privacy controls made available on the website. Blocking certain cookies may affect website functionality.
We do not sell personal information for money. Some uses of analytics or advertising technologies may be considered “sharing” under California law even when no money is exchanged. If Wings uses technologies that legally constitute selling or sharing, applicable visitors will be provided with the required method to opt out.
Where legally required and technically supported, we will process recognized browser-based opt-out preference signals, such as the Global Privacy Control.
How We Disclose Information
We may disclose information:
- To vendors that provide website hosting, security, analytics, communications, scheduling, or technical support
- To healthcare professionals or service providers when authorized or necessary to respond to your request
- When required by law, court order, subpoena, or regulatory process
- When reasonably necessary to protect someone from harm or address a security threat
- In connection with a merger, acquisition, reorganization, or transfer of business assets
- With your direction or consent
Service providers are permitted to use information only as necessary to perform services for Wings, subject to applicable contractual and legal requirements.
Clinical and Health Information
Once you become a client, certain information associated with your care may be protected by HIPAA and other health privacy laws. The use and disclosure of that information are described in our Notice of Privacy Practices.
Website analytics and advertising tools should not be used to collect or disclose information that identifies an individual as seeking or receiving specific healthcare services without the appropriate legal safeguards.
Third-Party Websites and Patient Portals
The website may link to third-party websites, scheduling systems, patient portals, insurance resources, or other services. Those services maintain their own privacy and security practices. Wings is not responsible for the privacy practices of a third-party website that we do not control.
Review the applicable privacy policy before submitting personal or health information through an external service.
California Privacy Rights
California residents may have certain rights under the California Consumer Privacy Act and related laws, depending on whether the law applies to Wings or the particular information involved. These rights may include:
- The right to know what personal information is collected, used, disclosed, sold, or shared
- The right to request access to personal information
- The right to request deletion of personal information, subject to legal exceptions
- The right to correct inaccurate personal information
- The right to opt out of the sale or sharing of personal information
- The right to limit certain uses of sensitive personal information
- The right not to receive discriminatory treatment for exercising a privacy right
An authorized agent may submit a request on your behalf when permitted by law. We may need to verify your identity or the agent’s authority before completing a request.
These rights do not necessarily apply to protected health information governed by HIPAA or information covered by another legal exemption.
Data Retention
We retain personal information for only as long as reasonably necessary for the purposes described in this policy, including responding to requests, maintaining business and clinical records, satisfying legal obligations, resolving disputes, and protecting the website.
Clinical records are retained according to applicable healthcare record-retention requirements and Wings policies.
Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, email transmission, or electronic storage system can be guaranteed to be completely secure.
Do not send urgent or highly sensitive health information through a general contact form or ordinary email.
Children’s Privacy
The website is intended for parents, guardians, adults, and individuals seeking information about Wings services. We do not knowingly collect personal information online directly from children under 13 without appropriate parental or guardian involvement.
A parent or guardian who believes a child has submitted personal information without authorization may contact us to request review or deletion.
Emergencies and Crisis Communications
The website, contact forms, email, and voicemail are not monitored continuously and should not be used for emergencies.
If you or someone else may be in immediate danger, call 911 or go to the nearest emergency department. For immediate crisis support in the United States, call or text 988 to reach the Suicide & Crisis Lifeline.
Changes to This Policy
We may update this Privacy Policy as our practices, services, or legal obligations change. The revised policy will be posted on this page with an updated effective date.
Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact Wings Counseling Center:
Wings Counseling Center
Attn: Privacy
785 Grand Avenue #212
Carlsbad, CA 92008
Phone: (760) 453-7175
Contact form: Contact Wings Counseling Center